Page 70 - ABFRL SUSTAINABILITY REPORT 2016-17

ReStoring

RESPONSIBLE ENVIRONMENTAL PEOPLE SOCIAL
E C O S Y S T E M S STEWARDSHIP FINANCIAL SAFETY PRODUCT RESPONSIBILITY

Responsibility
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At ABFRL, we hold our products to exacting standards. They need to deliver the greatest
possible customer bene t, the highest safety standards, and maximum environmental and
climate compatibility. To transform this intent to outcome, and harness every opportunity from
bre selection to end consumer use, we drive product responsibility through four vital pillars.

INNOVATION & DEVELOPMENT VENDOR DEVELOPMENT & MANAGEMENT QUALITY CUSTOMER CENTRICITY| | |

Centres of New Product Technological
Excellence Development Edge

Sustainable Sustainability
Sourcing Attributes
INNOVATION & DEVELOPMENT

Quality
System
Quality & Audit
Vendor Green Channel Assurance
Performance Partnership
Rating Capability Testing
VENDOR Building Protocol &
Standards
Vendor DEVELOPMENT
Partnership AND QUALITY Product
Meet MANAGEMENT Integrity &
Product Compliance
Partner Code of Conduct Life Cycle
Satisfaction Management Systematic
Index Joint Improvement Improvement
Projects Projects

CUSTOMER CENTRICITY
Mission Product Care Quality Care Cell
Happiness Labels at Warehouse

Consumer Customer Product Rating
Panel / Focussed Voice Response As Customer
Group Discussion System (CVRS) (PRAC)

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