Page 87 - ABFRL SUSTAINABILITY REPORT 2016-17

ABFRL
SUSTAINABILITY
REPORT /

Vendor Workshops Aadhar For Order Management

Strengthening supply chain e ciency is an ongoing To streamline our order management process, we
process at Pantaloons. We conduct regular vendor designed 'Aadhar', a structured online platform which
workshops across 7 of our sourcing zones pan India, to seamlessly integrates all key elements. Every aspect of
increase awareness and assist them in adopting best the order, right from order creation to dispatch can be
practices in supply chain management. The workshops monitored and updated. Continuous tracking of the
essentially focus on newer and better sourcing critical supply chain path enables all stakeholders to
processes and requirements, updates on key analyse and identify the bottlenecks and initiate
performance indices, expectations of vendors and e ective remedies. The portal provides relevant data
process enhancements. Vendor on-boarding, product which facilitates comparison and correlation to help cull
development, order nalisation/execution, support out de nitive trends.
services functioning, supply chain and nance strategies
are also discussed. The portal has been deployed across all key
functions such as, fabric sourcing, garment
sourcing, technical & product-testing, and
quality operations teams.

CUSTOMERS

For a customer-centric company like ABFRL, customers
are at the centre of all the business decisions. We focus
on satisfying customers' needs in fashion and style,
while providing value across wearing occasions in
apparel and accessories through a high-quality retail
experience. During the reporting period, we launched
a unique initiative to enhance customer experience
across our retail stores.

Vendor Training

Vendor training is an imperative tool to close the
expectation and achievement gap. The continual
training exercises can be broadly classi ed into on-
boarding training for new vendors and process training With approx.
million+
for existing vendors.
With the main focus on alignment and
integration of operating principles, the
training covers topics like order management, Loyalty
technical & quality assurance guidance and
knowledge on supply chain practices. Members

These trainings have provided an impetus to smooth
product development and order management process.
as of FY 2016-17, ABFRL has a strong
bouquet of loyalty programmes
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